Privacy Policy
Last updated: 11/12/2025
1. Introduction
Eternimax (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, submit a contact form, request assistance, or communicate with us by phone, email, WhatsApp, SMS, or any other channel.
Eternimax operates solely as a coordination and administrative support entity.
All funeral, sanitary, consular, air-transport, and human-remains–handling services are performed exclusively by licensed and authorized providers, not by Eternimax directly.
By using our website or submitting your information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
A. Information you provide directly
First and last name
Email address
Phone number (including WhatsApp or SMS-enabled numbers)
Preferred language
Country where the passing occurred
Destination country
Relationship to the deceased (optional)
Details related to your service request
Any information voluntarily shared via forms, phone calls, WhatsApp, SMS, or email
B. Automatically collected information
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and tracking technologies (see Section 11)
C. Communication data
SMS, WhatsApp, call logs, and email metadata (content only as required to provide support)
D. Sensitive information (optional & contextual)
If voluntarily provided, we may collect information related to the passing of a family member for the sole purpose of case coordination.
We do NOT request or store:
Health records beyond those required for consular documentation
Biometric data
Financial information (unless processing payments)
3. How We Use Your Information
We use your information strictly for purposes related to coordination of repatriation and family support, including:
Responding to your inquiries
Providing case-related assistance
Coordinating with licensed third-party providers
Preparing necessary documentation
Sending updates about your case
Providing customer care and one-on-one communication
Improving our website and services
Verifying identity for compliance purposes
Meeting legal or regulatory requirements
We do not sell your personal information.
4. SMS & Electronic Communications (TCR Compliance)
If you provide your phone number and consent, Eternimax may send you:
Customer care–related SMS
One-on-one communication messages
Case updates or coordination details
Your consent will be captured via:
A checkbox or submission action on our forms
The following required statement:
TCR-MANDATED CONSENT LANGUAGE
“By clicking here you consent to receive sms customer care–related or one-on-one communication messages from Eternimax. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. [Privacy Policy URL] [Terms URL].”
You may opt out at any time by replying STOP.
5. Required TCR Privacy Statement
“We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
(Colocado exactamente como lo requiere TCR — 100% compliant)
6. Sharing Your Information
We may share your information only with:
Licensed funeral homes
Licensed sanitary service providers
Airlines and authorized air-cargo providers
Consulates, embassies, and governmental authorities
Documentation and translation vendors
SMS platforms, telecom carriers, and messaging providers (per TCR rules)
CRM and communication platforms (e.g., Zoho)
We do NOT share or sell personal information for advertising or marketing purposes.
7. Your Rights Under CPRA (California)
If you are a California resident, you have the following rights:
Right to Know
What personal data we collect and how we use it.
Right to Access
You may request a copy of your personal information.
Right to Deletion
You may request deletion of your data, with certain exceptions required for legal documentation.
Right to Correct
You may request updates to inaccurate information.
Right to Opt-Out of Sale/Sharing
Eternimax does NOT sell or share your data.
Right to Non-Discrimination
We will not deny services, charge different prices, or penalize you for exercising your rights.
8. How to Exercise Your Privacy Rights
You may submit any privacy request by contacting us:
📧 Email: admin@eternimax.com
📞 Phone: +1 (866) 978 5207
Requests will be verified to protect your identity.
9. Data Retention
We retain personal data only as long as necessary for:
Service coordination
Legal documentation (e.g., consular records)
Regulatory compliance
Internal audit requirements
After this period, information is securely deleted or anonymized.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards including:
Encrypted transmission
Access controls
Secure data storage
Vendor compliance reviews
No system is 100% secure, but we follow industry best practices.
11. Cookies & Tracking Technologies
We use cookies for:
Site functionality
Analytics
Security
Performance improvements
You may manage cookies through your browser settings.
12. Accessibility Statement
Eternimax is committed to making our website accessible to individuals with disabilities. If you encounter any accessibility issues, please contact us at admin@eternimax.com so we may assist you.
13. Children's Privacy
Our services are not intended for minors under 16.
We do not knowingly collect data from children.
14. International Users
If you access our website from outside the United States, your data may be transferred to U.S.-based systems.
We follow reasonable safeguards for international data transfers.
15. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted with a revised effective date.
16. Contact Us
If you have questions about this Privacy Policy, please contact:
Eternimax
Email: admin@eternimax.com
Phone: +1 (866) 978 5207
Washington, D.C., USA