Last updated: 11/12/2025

1. AGREEMENT TO TERMS

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” “user”) and Eternimax (“we,” “our,” “us”). By accessing our website, submitting a form, communicating with our team, requesting assistance, or using any Eternimax service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you must discontinue use of our website and services.

2. NATURE OF OUR SERVICES

Eternimax is a coordination and administrative support company.

We do not perform:

Funeral services

Cremation

Embalming

Sanitary procedures

Transportation of human remains

Medical or legal services

Customs or consular processing

Airline cargo operations

All physical, sanitary, consular, and transport services are performed exclusively by independent, licensed, and authorized third-party providers. Eternimax’s role is to coordinate communication, documentation flow, provider arrangements, and administrative support.

We do not assume liability for the acts, omissions, timelines, or decisions of such third-party providers.

3. NO LEGAL, MEDICAL, OR PROFESSIONAL ADVICE

Information provided by Eternimax—whether through our website, emails, phone calls, WhatsApp, SMS, or documentation—is strictly informational and administrative.

We do not provide:

Legal advice

Immigration advice

Medical advice

Governmental processing advice

Any guidance we offer is limited to general information and coordination support based on publicly available procedures and communications with licensed providers.

4. USER RESPONSIBILITIES

By using our services, you agree to:

Provide accurate and truthful information.

Authorize Eternimax to communicate with third-party providers on your behalf.

Understand that timelines, documentation, transportation availability, and consular requirements are determined solely by third-party authorities—not Eternimax.

Acknowledge that international repatriation requirements may vary and may change without notice.

5. THIRD-PARTY PROVIDERS & LIMITATION OF LIABILITY

Eternimax coordinates services through:

Licensed funeral homes

Certified sanitary facilities

Airlines and authorized cargo handlers

Consulates, embassies, and governmental authorities

Certified translators

Customs agents

Messaging and communication platforms

We are not responsible for:

Delays caused by consular or governmental offices

Airline cancellations, embargoes, or routing changes

Documentation errors produced by authorities or providers

Acts, omissions, or negligence of funeral homes or third-party vendors

Events outside our control, including natural disasters, political unrest, or international restrictions

To the maximum extent permitted by law, Eternimax disclaims all liability for financial, emotional, or operational damages arising from third-party actions.

6. COMMUNICATION CONSENT (EMAIL, WHATSAPP & SMS)

By submitting your information, you consent to receiving communications from Eternimax via:

Email

Phone

WhatsApp

SMS

SMS communications follow TCR 10DLC requirements.

Required Consent Language:

“By clicking here you consent to receive sms customer care–related or one-on-one communication messages from Eternimax. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help.”

You may opt out of SMS at any time by replying STOP.

7. PAYMENTS & FEES

If a payment is processed through Eternimax or its payment partners:

Fees will be clearly disclosed before charges occur.

All payments are final unless otherwise stated.

Third-party providers may set their own fees, which are not controlled by Eternimax.

Eternimax does not guarantee exact final pricing of third-party services.

8. SERVICE AVAILABILITY

Service availability may vary by:

Country

Local regulations

Airline restrictions

Consular requirements

Licensed provider availability

We do not guarantee service availability in all regions.

9. ACCURACY OF INFORMATION ON THE WEBSITE

While Eternimax strives for accuracy, all website content is provided “AS IS” and may contain:

Delays

Errors

Omissions

Regulatory changes not yet updated

We reserve the right to modify content without notice.

10. INTELLECTUAL PROPERTY

All website content—including text, branding, images, graphics, icons, and design—is the exclusive property of Eternimax.

You may not copy, reproduce, or distribute any content without written permission.

11. DATA PRIVACY

Your privacy is governed by our Privacy Policy, which forms part of these Terms.

By using our website/services, you agree to the collection and use of your information as described in that policy.

Privacy Policy URL: https://www.eternimax.com/privacy-policy

12. ACCESSIBILITY STATEMENT (ADA)

Eternimax is committed to providing a website accessible to all individuals.

If you encounter accessibility issues, please contact: support@eternimax.com

13. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, Eternimax provides its website and coordination services “as is” and without warranties of any kind, including:

Implied warranties of merchantability

Fitness for a particular purpose

Non-infringement

No statement made by our staff shall be interpreted as a warranty or guarantee of results.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Eternimax is not liable for:

Loss of data

Delays by third parties

Emotional distress

Indirect, incidental, or consequential damages

Airline, governmental, or consular delays

Your exclusive remedy for dissatisfaction with our services is to discontinue use.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Eternimax from any claims, damages, losses, or liabilities arising from:

Your use of our services

Your violation of these Terms

Your interactions with third-party providers

16. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of the United States and the state of Florida (or District of Columbia, if preferred).

You agree that any dispute shall be resolved exclusively in courts located in:

Miami-Dade County, Florida

17. CHANGES TO TERMS

We may update these Terms periodically.

Continued use of our website or services constitutes acceptance of updated Terms.

18. CONTACT INFORMATION

For questions about these Terms, please contact:

Eternimax

Email: legal@eternimax.com

Phone: +1 (866) 978 5207

Washington, D.C., USA