Eternimax is the coordination point between your family and the independent licensed or authorized providers who perform the services. Your family decides. The providers do the work within their scope. We keep everyone connected — and keep you informed.
24/7 case activation English & Spanish One coordinator for your case U.S.-based · Washington, D.C. Licensed, certified or otherwise authorized providers Transparent cost communication
24/7 case activation English & Spanish One coordinator for your case U.S.-based · Washington, D.C. Licensed, certified or otherwise authorized providers Transparent cost communication
What we coordinate
Four services. One coordination model.
Each service is separate, with its own scope. The way we work is always the same.
Real people who listen first — in English and Spanish, 24/7.
Our model
Three roles. Always clear.
Every case we coordinate follows the same rule — in repatriation, in funeral service coordination, in the membership and in our work with organizations.
decides
The family
Shares its wishes and preferences
Provides the information and authorizations requested
Makes the service decisions
coordinates
Eternimax
Connects the parties
Communicates provider requests to the family
Helps the family supply requested information and documents
Relays information between the parties
Follows up and keeps the family informed
performs
The licensed or authorized provider
Determines its own requirements
Performs its professional and regulated services
Handles the operational responsibilities within its scope
What this means for you
Eternimax does not itself perform funeral, cremation, embalming, transportation, burial or other regulated services. The independent providers responsible for the case determine their requirements and perform those services. We make sure your family is never left to navigate them alone.
We gather the initial case information needed to understand the family's situation and begin identifying the appropriate provider resources.
02
The appropriate provider is engaged
The case is connected with an independent provider appropriately licensed, certified or otherwise authorized for the required services in the applicable jurisdiction.
03
The provider determines requirements
The responsible provider determines the documents, authorizations, preparation, transportation and other professional or operational requirements that apply to its portion of the case.
The step that defines our role
04
Eternimax coordinates communication
When the provider requests information or documents from the family, we communicate the request, help the family supply the requested items and relay them to the appropriate provider.
05
The provider performs the service
The applicable providers perform their respective professional, operational and regulated services.
06
Eternimax follows the case
We follow up with the parties involved, relay relevant updates and remain the family's coordination point through completion of the case.
Provider request
Follow-up
“We need a copy of the passport, next-of-kin information and this signed form.”
Copy of the passport
Next-of-kin information
Signed form
Explained to the family
Delivered to the provider
Follow-up
Illustrative example
What coordination looks like
We explain the request to the family, help them gather the items and deliver them to the provider. Then we follow up — and keep the family informed.
That is coordination. The provider sets the requirement; the family decides and provides; Eternimax connects them.
Requirements such as documents, authorizations and transportation are determined by the responsible provider and vary by country and case.
Who answers your call
Real people behind every call.
A bilingual team that listens first, explains each request in plain words and keeps your family informed until the case is complete.
“
I grew up watching my father serve families with everything he had. I built Eternimax because I know what it means to need someone on the other side who truly understands.
Indira NarvaezCEO & U.S. Lead
“
Consistency is how families feel safe. When the same care shows up every time, in every country, families know they can trust us.
Gabriela NarvaezOperations & Process
“
When a family contacts us, they are often going through one of the hardest moments of their lives. Our job is not only to coordinate a service; it is to listen, guide and respectfully accompany every step, so the family feels they are not alone.
Sebastián LotoInternational Case Coordinator
“
A family in crisis shouldn't have to wait, search, or repeat themselves. My job is to make sure Eternimax is findable, reachable, and ready — before the moment arrives.
A family story: our CEO grew up watching her father serve grieving families — he founded Grupo Amor Eterno in Honduras in 1998. Eternimax is a separate company.
An international case can involve a funeral home in one country, a receiving provider in another, consulates and several languages — while your family is grieving.
On your own
You call each provider separately, often in another language and time zone
You repeat your story to every party
You try to work out what each provider is asking for
Updates arrive in pieces, or not at all
With Eternimax
One coordinator who knows your case
Each provider request explained in plain language
Information relayed between the parties, with follow-up
Updates in English or Spanish until the case is complete
Doesn't a local funeral home do this?
A funeral home performs services within its own jurisdiction. When a case involves more than one country, Eternimax coordinates between the providers involved — and works alongside funeral homes, not in place of them.
Real cases
How we coordinate, case by case.
Three real cases, shown anonymously: what Eternimax coordinated and what the independent providers performed. Every case is different.
The LATAM + Spain Coordination Membership is a standalone coordination membership for an eligible enrolled beneficiary located in a participating country. It is independent from our at-need services — you never need a membership to call us.
$25/month
per enrolled beneficiary
17
participating countries in Latin America and Spain
24/7
case activation, in English and Spanish
Eligibility requirements and Membership Terms apply. The membership is billed monthly to the card you register, for as long as it is active. Before you pay, read the Membership Terms, including billing, cancellation and refunds.
Another question? Call us — we're happy to explain.
Does Eternimax perform the funeral or the repatriation?
No. Eternimax coordinates. Independent licensed or otherwise authorized providers determine their requirements and perform the funeral, cremation, preparation, transportation and other regulated services. We serve as the communication point between your family and those providers.
Who decides which services my family receives?
Your family does. The providers explain the available options, requirements and pricing. We help you understand what each provider is requesting so you can decide with clarity.
Do I need a membership to ask for help?
No. When a death has occurred, any family can call us 24/7. The LATAM + Spain Coordination Membership is a separate product with its own eligibility requirements and Membership Terms.
How are costs communicated?
Known and estimated costs are communicated based on the information available for the case. If provider, airline, governmental or other third-party requirements materially affect costs, your family is informed before additional services are authorized whenever reasonably possible.
Do you work in Spanish?
Yes. We coordinate in English and Spanish.
24/7 line
When you're ready, we're here.
Call us at any hour, or send us a message and a coordinator will follow up.
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