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LATAM + Spain Coordination Membership
Plan ahead for your family.
A standalone coordination membership for an eligible enrolled beneficiary located in a participating country in Latin America or Spain. When assistance is needed, Eternimax serves as the coordination point between the family and the independent licensed or otherwise authorized providers responsible for the applicable services.
A separate, standalone product
Thinking of your loved ones
$25
per month, per enrolled beneficiary
17
participating countries in Latin America and Spain
24/7
case activation, in English and Spanish
5 min
approximate time to enroll online
Eligibility requirements and Membership Terms apply. The membership is billed monthly to the card you register, for as long as it is active. Before you pay, read the Membership Terms, including billing, cancellation and refunds.
Mi Eternimax · enrollment platform
You're in control, all online.
One quick, simple form, and your family already has someone to call. Then you manage every membership from your phone, whenever you like.
- Enroll in about 5 minutesYour details, each loved one's, and card payment through our payment processor.
- One membership per loved oneEach person has their own membership. Their minor children are included at no extra cost, per the Membership Terms.
- Documents from your phoneUpload IDs and certificates with a photo or a PDF, whenever you can.
- Clear paymentsSee your monthly total and next charge, update your card and download your invoices.
- Add someone elseEnroll another loved one with the card you already saved.
- Report online, 24/7If it happens, let us know from the portal or call us at any hour.
MHi, María.
Your family already has someone to call.
Your loved ones
- RRosa HernándezMexicoActive
- CCarlos MéndezGuatemalaActive
- AAna LópezHondurasUpload documents
Step 2 of 3
Your loved ones
Done in about 5 minutes
Illustrative screens · names are examples
What you receive
What the membership includes.
- A dedicated coordination point for the beneficiary's family
- 24/7 case activation, in English and Spanish
- Coordination between the family and the independent providers in the beneficiary's country
- A client portal to manage memberships, documents and payments
- The eligible coordination benefit, once the eligibility requirements in the Membership Terms are met
Day 1
You enroll online in about 5 minutes. The client portal and the 24/7 line are available right away.
Every month
You manage memberships, documents and payments from your portal, whenever you like.
When it's needed
The family calls at any hour. Eternimax coordinates with the providers responsible for the services.
How it works
Seven steps, from enrollment to completion.
- 01
The member enrolls a beneficiary
A U.S.-based member enrolls an eligible loved one located in a participating country in Latin America or Spain.
- 02
Eligibility period
The membership remains active for the applicable eligibility period.
- 03
The family contacts Eternimax
Following the passing of an eligible enrolled beneficiary, the member or an authorized family representative contacts Eternimax.
- 04
The appropriate provider is engaged
The case is connected with an appropriate independent provider based on the beneficiary's location and case requirements.
- 05
The provider determines requirements
The applicable provider determines available services, requirements, requested documents and applicable costs.
The provider sets the requirements - 06
Eternimax coordinates communication
We communicate provider requests to the family, help the family supply requested information and documents, relay information between the parties, follow up on case progress and keep the family informed.
- 07
The provider performs
The applicable independent licensed or otherwise authorized provider performs the underlying services.
Eligible coordination benefit
What the membership makes available.
Benefit eligibility, limitations and exclusions are described in the Membership Terms. A coordinator can walk you through them before you enroll.
Benefit eligibility begins after at least 4 consecutive months of active membership, once the other requirements in the Membership Terms are met.
Benefits apply as set out in your membership contract. Before you sign, please read the contract's terms and conditions carefully — they explain eligibility, limitations and exclusions. The membership is billed monthly to the card you register, for as long as it is active. Before you pay, read the Membership Terms, including billing, cancellation and refunds.
Who can be enrolled
- An eligible beneficiary located in a participating country in Latin America or Spain.
- Each enrolled beneficiary has their own membership and their own eligibility period, as described in the Membership Terms.
- Eligible children under 18 of an enrolled beneficiary may be included at no additional cost, subject to the Membership Terms.
- Enrollment of beneficiaries over 75 is subject to individual review before any charge.
Participating countries
Where the membership is available.
The membership is available for eligible beneficiaries in participating countries. Provider availability and available services vary by location and applicable local requirements.
FAQ
Questions families ask
Eligibility requirements and Membership Terms apply.
Do I need a membership to get help when someone dies?
No. Our at-need coordination services are available to any family, 24/7. The membership is a separate product for planning ahead for an enrolled loved one in a participating country.
When does benefit eligibility begin?
After a minimum of 4 consecutive active months and once the other eligibility requirements in the Membership Terms are met.
Can I enroll more than one person?
Yes. Each enrolled beneficiary has their own membership, billed separately, with their own eligibility period.
Does Eternimax perform the services under the membership?
No. The applicable independent licensed or otherwise authorized provider performs the underlying services. Eternimax coordinates between the family and the provider.
How do cancellation and refunds work?
Cancellation and refund provisions are described in the Membership Terms. Our team can explain them before you enroll.
Questions before you enroll?
Call us or write to us — we'll explain eligibility and the Membership Terms in plain language.
We explain everything before you sign.