Legal​ &​ disclosures.

Company identification

Eternimax is a brand of Eternity Funeral Assistance Global Services, LLC, a Florida limited liability company. Address: 1050 Connecticut Ave NW, Suite 500, Washington, DC 20036. Contact: +1 (866) 978-5207 · info@eternimax.com.

Our role

Eternimax is an international coordination service operated by Eternity Funeral Assistance Global Services, LLC, a Florida limited liability company. Eternimax serves as a communication and case-coordination point among families, clients and independent service providers. Eternimax does not itself perform funeral, cremation, embalming, transportation, burial, disposition, airline, cargo, customs or other regulated professional services. The applicable independent providers determine the professional, operational, documentation and regulatory requirements for the services they perform and are responsible for performing those services in accordance with applicable requirements. Eternimax may communicate provider requests to families or clients, assist them in supplying requested information or documents, relay information between the parties, follow up on case progress and provide case-status communication. Provider availability, requirements, timelines and costs vary by jurisdiction and individual case.

Regulated services

When a case involves regulated services, the licensed or otherwise authorized provider is responsible for them — including permits, preparation, transportation, disposition and other licensed functions — in accordance with the requirements of the applicable jurisdiction. Eternimax is not a funeral home, funeral director, crematory or carrier and does not guarantee the performance of any provider. Each provider is responsible for holding and maintaining the licenses or authorizations its services require.

Fees and payments

Known and estimated costs are communicated based on the information available for each case. Your Eternimax quote shows Eternimax's coordination fee and, as a separate amount, the third-party costs of the case, such as the services of the independent providers. Coordination fees vary by case. When the family or client authorizes the quote, Eternimax pays those providers on their behalf; the family or client does not pay the providers separately. If a requirement changes the cost, the family or client is told before additional services are authorized, whenever reasonably possible.

LATAM + Spain Coordination Membership

The membership is a separate product, offered for eligible enrolled beneficiaries located in participating countries in Latin America and Spain. Membership eligibility, benefit eligibility, limitations, exclusions, participating countries, cancellation and refunds are governed by the applicable Membership Terms.

Informational content

Content on this website is general information. It is not legal, financial, tax, immigration or medical advice and does not replace a professional licensed in the applicable jurisdiction. Requirements, timelines and costs vary by jurisdiction and case.

Calls, text messages and email

When you send us a form or give us your phone number, we contact you by phone, email or text message about your request or your case. We do not send marketing text messages without your separate, express consent, and consent is never a condition of any purchase. For text messages, message frequency may vary and standard message and data rates may apply; reply STOP to opt out or HELP for help. Please do not send sensitive details, such as medical information or identity-document numbers, through the website forms; your coordinator will tell you how to share documents when a provider requests them.

Photos and real cases

Photos of people on this website are illustrative. Unless they are identified as members of our team, the people shown are models or brand images, not Eternimax clients. Real cases are presented anonymously: we omit names and details that could identify a family. Every case is different: timelines and outcomes depend on the providers, authorities and documentation involved, and a past case does not mean another case will have the same timeline or result.

Languages

This website is available in English, Spanish, Portuguese and Chinese. Our team assists in English and Spanish. The Portuguese and Chinese versions are translations provided for convenience; if they differ from the English version, the English version prevails.

Accessibility

We want everyone to be able to use this website, and we work to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If any part of the site is hard to use, call us at +1 (866) 978-5207 or write to info@eternimax.com: we will help you by phone or email and work to fix the problem.

Links to other websites

Our guides link to official sources, such as government agencies. We do not control those websites, and a link does not mean that they endorse Eternimax or that Eternimax endorses them.

Legal documents

• Terms & Conditions
• Privacy Policy
• Membership Terms — Provided with your membership contract before you sign, and available on request

Concerns

To raise a concern about a case, see Concerns and feedback.